Ever daydream about how exactly you could implement good workplace teamwork successfully? That thought has similarly occurred to a lot of business people. Some have even taken action to help make that happen. Most never work through the daydream stage. Sometimes it is because they lack inertia to get started. Sometimes it is because it’s a big unknown. Still other times it is because they think they can’t do it.
Hold up for a moment and let’s explore that just a bit. In the realm of things you should consider, here are three reasons for you to get busy implementing the right things in the right process to receive the right results.
To begin, let me point out that all businesses large and small must constantly not only bring in new customers, but also give their current customers / patients / clients the best experience they can and will receive ANYwhere so they stay your customers and don’t go to a competing business. Sure, I understand your objection that maybe your business is small and you may not feel you need the number of clients a large company needs to cover overhead and expenses. That which you say may hold true to a certain extent. I agree, however, according to the book Corporate Lifecycles, How Corporations Live and Die; by Ichak Adizes every business is either growing or it is dying. There is no in-between.
Secondly, you truly should consider that successful workplace teamwork is the beginning of creating a winning corporate or company culture. And, your culture is what your customer service environment is built on. This environment can range from unhappy clients who will tell everyone they know not to step foot inside your business, to telling everyone their experience was a luke-warm experience, all the way to an elated, super-satisfied experience. What exactly is your customer service environment built on? Most companies and business owners know this environment needs to be not only a good one, but a very good one, yet the vast majority do not know how to attain an excellent and sustainable customer service environment. The latter is rarely achieved by chance and when it is achieved this way it is a random or short term happening. In addition, learning how to develop strong workplace teamwork is a process. It is a process of steps in a specific order to develop teamwork that is sustainable. The most successful process is based on the teachings of W. Edwards Deming, the American who, at the end of World War II, taught the major manufacturing companies of Japan the methods of Total Quality Management (TQM). One of Deming’s main postulates was: “If you can’t measure it, you can’t manage it. However, if you can measure it, but you are not, then that means you are not managing it. And, if you want to be the leader in your market, you must produce total quality as the customer deems quality, not as you deem quality. Therefore, it is imperative that you learn how to manage ALL aspects of your business operations, not just the production and overhead aspects. But, unless you are measuring it, you are not managing it.”
Third and lastly, you will get a low employee turnover rate because your employees will love coming to work. And that will signify a win/win/win. A win for your company, a win for your employees, and a win for your community as your business becomes “The Best” in the market you serve. In addition, you can not only take market share from your competitors, but you can take the steps to dominate your market.
Within all the above information lies a very good list of reasons in favor of learning how to develop and implement strong, sustainable workplace teamwork.
Stop and consider that for the moment. We just made a very good case for workplace teamwork and the importance of measuring it so you can manage it effectively. It is similar to a doctor taking an X-ray or a MRI to see the physical problem and how best to approach solving the problem. Measuring your current workplace culture or teamwork gives you the ability to see what problems there really are so you can effectively fix them. It is crucial to fix the many different workplace problems at the root and not just take a stab at one of the many symptoms of the problem. A starting place would be to measure your current teamwork environment now.