The heart of Company Teamwork is a management technology designed especially for growth-oriented businesses both mid size and small. The modules and subsystems of the technology have each been extensively researched and field tested over a span of 30+ years and is in use by companies throughout the nation. These are the kind of companies which are dedicated to building Built-to-Last, Good-to-Great, Total Quality company cultures. Companies which apply the technology as designed become more profitable while moving to the leadership position in the markets they serve.
One of the most ignored areas of management in a business, company, or organization, yet one of the most important, is it’s Customer Service Environment. Most schools of management assume that the quality of the Customer Service Environment can’t be measured. But, we’ve been measuring it since 1988 with the ThriveScan®, a unique assessment tool developed by Don Clay, the developer of the Thrive Management® System. The ThriveScan® was designed and developed over a fifteen year period of in-depth research and field testing with the help of several university professors, management scientists, and behavioral psychologists.
The scan process can be compared to taking a “CAT Scan” of your business. The ThriveScan® has been used successfully in many companies and organizations worldwide and in various types of businesses, professions, and industries from as small as ten persons such as plumbing companies, office supply companies, hair salons, health care, and printing companies; to larger companies such a division of Boeing Aerospace, hospitals, and city, state, and government agencies.
The ThriveScan® was developed based on the teachings of:
The American who taught the Japanese in 1950 how to dominate world markets with Total Quality Management:
“If you are not measuring it, you are not managing it”.
And, “If you can’t measure it, you can’t manage it.”
Strong teamwork begins with measuring the current company culture and level of workforce alignment. This tells you where your baseline is. The ThriveScan® Report Document then provides the user company the tool to know exactly where to start to correct the problems revealed in the Scan process.